FAQ
Mynt Maids FAQ
General Questions
How does Mynt Maids work?
We provide a wide range of cleaning services with vetted and contracted cleaning professionals. Book online or call us, and we’ll match you with cleaners for your needs.
Do the cleaning professionals go through background checks?
Yes, all our cleaners are thoroughly vetted and undergo background checks.
What is the Mynt Maids Guarantee?
We guarantee your satisfaction. If you’re not happy, we’ll redo the cleaning for free.
How do I request a reclean?
Contact us within 24 hours of your cleaning, and we’ll schedule a reclean at no extra charge.
Do I need to be present?
Your presence is optional. However, for first-time clients, we recommend being available for an introduction.
Are you insured and bonded?
Yes, Mynt Maids is fully insured for your peace of mind.
Is Mynt Maids pet safe?
Yes, our cleaning products are eco-friendly and safe for pets.
Services
What services do you offer?
We provide regular home cleaning, deep cleaning, move-in/move-out cleaning, vacation rental cleaning, and post-construction cleaning.
Do you offer vacation rental cleaning?
Yes! We specialize in short-term rental cleaning and understand hospitality standards.
Cleaning Questions
Do I need to provide cleaning supplies?
No, our cleaners bring all the necessary cleaning supplies.
What if I don't have a mop, bucket,
or vacuum?
or vacuum?
Our cleaners come fully equipped, so you don’t need to worry about providing any tools.
Can I give specific instructions to the cleaners?
Absolutely! You can leave special instructions during booking or speak directly to the cleaners on-site.
Billing & Policies
How do I pay for my cleaning?
You can pay securely online when you book or over the phone.
What is your Cancellation & Rescheduling Policy?
We require at least 24 hours’ notice for cancellations or rescheduling to avoid a fee.
Do you offer refunds?
We do not offer refunds, but we are committed to ensuring you’re satisfied with your cleaning service.
Airbnb FAQ
Mynt Maids Vacation Rental FAQ
Do you have an Availability Guarantee?
Yes, we guarantee availability for your scheduled cleanings. If for any reason we cannot fulfill your booking, we will notify you as soon as possible and work to find a suitable alternative.
What about Damages?
We take great care while cleaning your property. However, if any damages occur during our service, please report them to us immediately. We have a process in place to address and resolve any issues promptly.
When Will My Cleaners Arrive?
Our cleaners will arrive at the scheduled time, typically within a one-hour window. You’ll receive a notification on the day of your cleaning to keep you informed.
What if my guests trashed my place?
If your property has been left in poor condition, contact us right away. We offer deep cleaning services that can restore your property to its best condition, ensuring it’s ready for your next guests.
Do you perform pet-friendly cleaning services?
Yes, we offer pet-friendly cleaning options. Our cleaning products are eco-friendly and safe for pets, ensuring a clean and healthy environment for your furry friends.
Service Guaranteed
We stand behind our work. If you’re not satisfied with our cleaning, let us know, and we’ll redo the service at no additional charge.
What if there are no keys in the lockbox or the code doesn’t work?
If you encounter issues accessing the property, please contact us immediately. We’ll work with you to resolve the situation as quickly as possible.
Cleaning Questions
Never Worry About Linens and Consumables
We can manage linens and consumables for your vacation rental. Our team will ensure everything is stocked and ready for your guests, taking one more worry off your plate.
Built for Professionals
Our cleaning services are designed with the needs of property managers and owners in mind, ensuring efficient and high-quality results every time.
Quality Assurance
We regularly assess our cleaning services to ensure they meet our high standards. Your feedback is essential to us, and we strive for continuous improvement.
Transparent Scheduling and Communication
We keep you informed throughout the cleaning process. You’ll receive updates about your booking and any changes that may occur.
Damage & Maintenance Reporting
Our cleaners are trained to report any maintenance issues or damages they observe during their visit. You’ll receive a detailed report, allowing you to address any concerns promptly.
What if my guests are unhappy with the cleaning?
If your guests have concerns about the cleaning, we can coordinate a cleaner to return and address the issue. While we strive to ensure your guests are satisfied, please note that if they choose to cancel their reservation, we cannot cover any associated costs.